Please read these terms carefully before using the city88 platform. By creating an account or placing a wager, you agree to be bound by these Terms & Conditions in their entirety.
All city88 account holders must be 21+ years of age. Registration and wagering is restricted to eligible individuals only. city88 reserves the right to verify age at any time.
All city88 account balances are held and transacted in Malaysian Ringgit (MYR). Deposits and withdrawals are processed via approved Malaysian payment channels including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank.
city88 permits one account per person, per household, and per device. Multiple accounts are a violation of these Terms & Conditions and may result in account closure and forfeiture of funds without notice.
1.1 These Terms constitute a legally binding agreement between you ("Player", "User", "You") and city88 ("city88", "We", "Us", "Platform"). city88 operates an online gaming platform providing sports betting, live casino, and slot games to eligible players.
1.2 city88 operates under internationally recognised gaming compliance frameworks. All game content is provided by licensed third-party studios and providers operating under their own regulatory frameworks.
1.3 These Terms apply in addition to any specific rules, terms, or conditions applicable to individual games, promotions, or features on the city88 platform. In the event of a conflict, these Terms take precedence unless otherwise stated in writing.
1.4 These Terms are available in English. If you have any questions about their content, please contact city88 support via the 24/7 live chat interface before registering an account.
2.1 To open a city88 account and participate in any games or betting activities on the platform, you must:
2.2 city88 reserves the right to verify your eligibility at any time. Failure to satisfy eligibility requirements will result in account suspension and may result in forfeiture of any funds held in the account.
2.3 By registering an account with city88, you warrant and represent that all information provided during registration is accurate, complete, and your own. Providing false information, including false date of birth, is a material breach of these Terms.
3.1 Each player is permitted to hold only one (1) city88 account. Registering multiple accounts — whether under the same name, email address, device, IP address, or payment method — is strictly prohibited. city88 employs automated and manual checks to detect duplicate accounts.
3.2 You are solely responsible for maintaining the confidentiality of your city88 account credentials, including your username, password, and any two-factor authentication devices. city88 will not be liable for losses arising from unauthorised access to your account where such access resulted from your failure to keep credentials secure.
3.3 You must notify city88 support immediately if you suspect that your account has been accessed by an unauthorised third party.
3.4 city88 requires identity verification (Know Your Customer / KYC) before processing withdrawal requests above specified thresholds. KYC documents may include government-issued photo identification, proof of address, and proof of payment method ownership. city88 will request only the minimum documentation required to satisfy its compliance obligations.
3.5 Your city88 account is personal to you and may not be transferred, sold, or assigned to any other person under any circumstances.
4.1 All city88 account balances are denominated in Malaysian Ringgit (MYR). Deposits are accepted via the following approved channels: Touch n Go eWallet, Boost, Maybank FPX, CIMB FPX, Public Bank FPX, and Cryptocurrency (where enabled). city88 does not accept cash deposits.
4.2 Minimum deposit amounts and any applicable processing times are published in the city88 Payments section. city88 does not charge deposit fees, though your payment provider may apply their own transaction charges.
4.3 Withdrawals will be processed to the same payment method used for deposit wherever technically possible. city88 reserves the right to request additional verification before processing withdrawals, in accordance with its compliance obligations.
4.4 Bonus funds are subject to wagering requirements before they may be withdrawn. Applicable wagering requirements, eligible games, and expiry windows for each bonus are published in the relevant promotion terms. city88 does not apply undisclosed wagering conditions.
4.5 city88 reserves the right to reverse or withhold payments in cases of suspected fraud, breach of these Terms, or where required by applicable law or regulation.
5.1 By placing a bet or wager on the city88 platform, you acknowledge that gambling involves risk and that you may lose some or all funds wagered. city88 does not guarantee any outcome and makes no representation regarding the probability of any result.
5.2 All bets placed on the city88 Sportsbook are subject to the specific sports betting rules published within that section of the platform. In the event of technical errors or data feed failures, city88 reserves the right to void affected bets.
5.3 city88 Casino games are provided by licensed third-party studios. Each game's RTP, rules, and paytable are accessible within the game interface. city88 does not modify the outcomes of any casino game.
5.4 city88 reserves the right to void any bet or wager it reasonably believes was placed in error, as a result of a technical fault, or in connection with fraudulent activity.
5.5 In-play sportsbook bets are accepted at city88's discretion. Acceptance of an in-play bet does not constitute acknowledgement that the odds offered were correct; city88 may cancel any in-play bet placed after an event outcome has been determined, whether or not that outcome has been officially confirmed at the time of placement.
6.1 city88 offers bonuses and promotional incentives to eligible players from time to time. All bonuses are subject to specific terms including minimum deposit requirements, wagering multipliers, eligible games, maximum bet sizes while bonus is active, and expiry periods.
6.2 Bonus terms are published in full on the relevant promotion page at the time the promotion is active. Players are responsible for reading and understanding the applicable terms before claiming any bonus.
6.3 city88 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice. Where a bonus has already been credited to an account, it may be removed if city88 determines that the promotion was claimed in breach of the applicable terms.
6.4 Bonus abuse — including but not limited to the use of multiple accounts to claim a single promotion, systematic exploitation of bonus wagering conditions, or coordinated play designed to circumvent promotion mechanics — constitutes a material breach of these Terms.
7.1 The following conduct is expressly prohibited on the city88 platform:
7.2 city88 cooperates fully with law enforcement authorities and regulatory bodies in the investigation of suspected prohibited conduct. Evidence of prohibited conduct will be referred to the appropriate authorities.
8.1 All content on the city88 platform — including but not limited to software, game assets, graphics, text, trademarks, logos, and data — is the property of city88 or its licensed content providers and is protected by applicable intellectual property laws.
8.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the city88 platform for personal, non-commercial gaming purposes only. No other rights are granted.
8.3 You may not copy, reproduce, modify, create derivative works from, distribute, or exploit any content from the city88 platform without prior written authorisation from city88.
9.1 To the maximum extent permitted by applicable law, city88 shall not be liable for: (a) any loss of funds arising from participation in games or betting activities on the platform; (b) any indirect, incidental, special, or consequential loss; (c) technical failures, internet outages, or service interruptions beyond city88's reasonable control.
9.2 city88's total aggregate liability to any player in connection with any single claim shall not exceed the net deposits made by that player in the 30 days preceding the event giving rise to the claim.
9.3 Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded.
10.1 city88 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms and is incorporated herein by reference.
10.2 By registering a city88 account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
11.1 city88 is committed to promoting responsible gaming. Players are encouraged to set personal deposit limits, session time reminders, and to take advantage of cooling-off periods available through Account Settings.
11.2 Self-exclusion is available to all city88 players. A player who self-excludes will be prevented from accessing their account for the duration of the exclusion period. Self-exclusion requests must be submitted to city88 support and will be processed within 24 hours.
11.3 city88 enforces a strict minimum age of 21 years. Players who are found to be underage will have their accounts closed immediately and any remaining balance returned to the deposit source after deducting any winnings generated.
11.4 If you are concerned about your gambling behaviour, please visit our Responsible Gaming page for tools, resources, and guidance.
12.1 city88 reserves the right to suspend or terminate any player account, at any time and without prior notice, where it has reasonable grounds to believe that: (a) the player has breached these Terms; (b) the account is being used for fraudulent or illegal purposes; (c) continued operation of the account would expose city88 to legal, regulatory, or reputational risk.
12.2 Where an account is terminated for breach, city88 may forfeit any balance remaining in the account, including bonus and real-money funds, to the extent permitted by applicable law.
12.3 A player may close their city88 account voluntarily at any time by contacting support. Where the account holds a positive real-money balance, city88 will process a withdrawal of that balance to the player's registered payment method, subject to standard verification requirements.
13.1 These Terms are governed by and construed in accordance with the laws applicable to city88's operating jurisdiction. Any dispute arising out of or in connection with these Terms shall first be referred to city88's customer support team for resolution.
13.2 If a dispute cannot be resolved through customer support, it shall be submitted to binding arbitration in accordance with the rules of a mutually agreed arbitral institution. Each party shall bear its own costs in relation to any arbitration.
13.3 Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
14.1 city88 reserves the right to amend these Terms at any time. Where amendments are material, city88 will provide reasonable notice via the platform or by email to the registered address on your account.
14.2 Continued use of the city88 platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree to an amendment, you should close your account before the effective date.
14.3 The current version of these Terms is always available on this page. The effective date and last-updated date are displayed at the top of this document.
15.1 For questions about these Terms & Conditions, please contact city88 support via the 24/7 live chat interface accessible within the platform.
15.2 Email support is also available. city88's support email address is displayed as plain text below and is not a clickable link:
15.3 city88 aims to respond to all written enquiries within 48 hours. Live chat responses are typically immediate during standard traffic periods.
If you have any questions about these Terms, our responsible gaming tools, or your account, city88 support is available around the clock via live chat. 21+ Only
Login to city88